PRIVACY POLICY

 

We at Duffys Toyworld are committed to ensuring your privacy. When ordering on our website we ask customers to register their details with us. As part of that process you will be asked whether you would like to be approached with marketing information and special offers which may arise from DuffysToyworld.ie only. Your details will not be shared.

If you do not wish to receive our offers, please e-mail us with your details and we will immediately remove you from the list.

As is normal on many websites we may store some information about you in a cookie, a small file placed on your computer or device by our server. This cookie will enable us to make your shopping experience smoother and easier when you return to our site. You may of course delete this cookie at any time, however, if you do so please note that it may not be possible to place an order with us.

We use Stripe’s fully encrypted secure payment system. We do not store your payment data. 

Our website is hosted by WIX.

DELIVERY POLICY

 

PLEASE NOTE: With the current pandemic in mind, we continually strive to ship orders daily, while adhering to all the government guidelines.  As a result, please allow 2-3 days for despatch of orders.  Some orders will ship much faster, however we will contact you if we are unable to fulfil any items on your order and we can offer you comparative replacements or a refund.

Stay well one & all

 

  • Where possible, orders received by 1pm, Tuesday to Friday will be despatched same day.  Orders placed after 1pm will leave us the next working day.  Orders placed over the weekend will be dispatched on Tuesday where possible.  

  • If you urgently require an item, you may like call us ahead of placing your order to confirm a delivery timeframe and we will endeavour to process your order as soon as possible.

  • Please note delivery to remote areas may take longer.  This may also occur at busier times of the year. Please bear this in mind or contact us in advance of placing your order, for further updates

  • Please note, where stated online, some of our products are delivered to you directly from our suppliers, please allow extra time for delivery. Please check the product page for further information.

  • Deliveries within Ireland, North and South will be charged at a flat rate of €10. Some exclusions and weight capacity restrictions apply.

  • Deliveries to the United Kingdom will be charged at a rate of €20. Some exclusions and weight capacity restrictions apply.

  • Deliveries to the Rest of the World will be charged at cost. We will contact you to give you the carriage cost and if you have a change of mind, please just let us know

  • Please Note - any shortages/damages must be notified immediately on receipt of parcel.

RETURNS AND EXCHANGES

 

Whilst we have made every effort to ensure a true representation of each of the items featured online, slight variations in colour may occur. Please ensure you check your delivery once it arrives as any shortages must be notified on receipt of your parcel.  

We are happy to refund/exchange any unused merchandise returned within 14 days of purchase upon production of your valid proof of purchase, as long as they are returned in an untampered, unused condition and in their original packaging. A refund will not be issued until the goods have been inspected and found to be in a saleable condition We will accept cancellations on our stock lines at any time prior to dispatch, if your order has already been processed and is ready for dispatch, we will deduct the cost of shipping from the refund.  

 

Please return to Duffys Toyworld, Dunleer, Co. Louth A92 XH30 with your phone number attached so that we can contact you immediately to get your card details as we do not store them. Please ensure that the item is carefully packaged to ensure that it does not get damaged in transit.

 

Refunds will be given in accordance with the method of payment and will be less the original shipping charge.  Please note that we do not pay for the cost of return under this guarantee.